Office Policies

CANCELATIONS AND MISSED APPOINTMENTS

We require 48 hours' notice for appointment changes or cancellations. Any short-notice cancellations or missed appointments will result in a minimum $75.00 fee charged to your account. This fee is not covered by any insurance policy or government funded dental provider. Please note that short-notice cancellations or missed appointments with specialists or frequent short-notice cancellations or missed appointments may result in a higher cancellation fee. The criteria for charging this fee are up to the individual practitioner with whom you are canceling. Reception has no discretion over this charge.

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DEPOSIT-BOOK ONLY

In rare situations, we sometimes have to initiate our deposit-book only policy. This means that for patients who chronically miss or short-notice cancel their appointments, we will require that patient to provide a "refundable" deposit to hold their appointment time. When the patient comes in for their appointment, they will be refunded their deposit, if there is insurance, or, have it applied to the appointment, if there is not insurance. Should the patient not make it to the appointment, or short-notice cancel, the deposit would be forfeited. Please note that this deposit will apply even to patient with full insurance coverage.

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ABUSIVE LANGUAGE

Any language considered to be abusive, harassing, hateful or otherwise meant to cause discomfort to staff or other patients will not be tolerated. Any such language will result in immediate denial of service.